The hotel industry is not doing well these days. Comforts and staff are lost on the way. However, for most hotels, custumer service marks are even getting higher.
First, there are fewer jobs in the industry. A measure are the employees themselves, working harder on keeping their jobs than before. Pampering their guests more than usual, they become closer to their diligent colleagues who never lost their jobs in the first place. Besides highly-motivated staff, nother factor that shows how much hotels are interested in keeping guests is seen in their established programs pushing brand loyalty.
Second, the guests are missing. Smith Travel Research reports of a downfall of 14% in the first full week of May, compared to the year before. Even the rather moderate drop of 3.5% forecast by Pricewater Coopers means the industry is at lower rates than in 1971!
To compare this data with the employment rates of the industry, let’s have a look at ADP’s report for the time from June 2008 to June 2009. Here, a decrease of 8.5% from 1,955,300 to 1,793,900 is reported, confirming a current trend in the states of larger hotels keeping more employees than smaller ones.
Staff are working harder to please their customers; the guests, in turn, can expect a higher number of staff to pamper them; 9.4% lower prices do the rest. As a consequence, a higher customer satisfaction is not surprising – hotel guests these days must sure feel like kings in their own bargain castle!
As for electronics, carry chargers for your phone, iPod, laptops, GPS devices, and travel alarm clocks, and optionally electronic game gear, if you are travelling with kids. You should also bring sunglasses and bathing suits, to be used at the destination. With this packing list in mind, nothing should keep you from spending a beautiful holiday.
Chris Linch is the owner of homeshophotels.com where you can find Cheap Hotel Rates and other incredible travel savings. Chris travels frequently and is well published on the internet for some of the information he provides consumers.
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